Account Director

Ready to lead the charge in turbocharging business growth? As our new Account Director, your mission is crystal clear: fuel the success of a dynamic client portfolio. You’ll be the strategic mastermind, collaborating with key decision makers, weaving your magic to boost their businesses. By building trust, educating, and crafting solutions, you’ll be the go-to guru for our clients. Your secret sauce? Developing rock-solid relationships and being the hero of resolutions, all while ensuring smiles and satisfaction. Join us on this epic journey to client success!

As our new Account Director you’ll be carrying out the following responsibilities:

•Understand clients’ business requirements and propose strategic solutions to help achieve their goals

•Identify growth and business development opportunities and advocate for the full range of Search Laboratory’s services and technologies

•Create strategic plans to grow revenue on your client portfolio and achieve any agreed client retention, growth, and upsell / cross sell targets

•Understand industry trends and provide a point of view of how these impact client’s business, investments, and decisions

•Develop and maintain a strategic level of understanding of each of Search Laboratory’s services and technology solutions

•Ensure that portfolio clients are kept up to date with the launch of new services and products

•Lead strategic review meetings for portfolio campaigns

•Map out the organisational structure and all relevant stakeholders across portfolio clients and establish relationships with key decision makers through proactive networking

•Organise and attend entertainment events to build relationships with client contacts

•Identify and build relationships with key stakeholders in other parts of client’s businesses or groups of businesses

•Maintain effective communication with portfolio clients and campaign teams

•Close up-sell opportunities to agreed quarterly targets and negotiate commercials and contract terms for existing and new services

•Act as a point of escalation for the client, and facilitate resolution with campaign teams and Heads of Department

•Report on client portfolio activities to the Client Services Director and the Management Team

•Make recommendations to the Management Team and Department Managers to improve the customer experience and our service

•Support new business pitches as required

•In the event of a contract cancellation, understand the reasons and provide feedback to the management and campaign team

•Be a proactive, productive and positive member of the team who places as much emphasis on collaborative working and knowledge sharing as attaining personal targets

What you’ll bring to the table:

• You will be a Competitive Seller
• Have demonstrable knowledge of commercial account growth
• Be a strong negotiator
• Have excellent client-facing, interpersonal and account management skills with the ability to communicate at all levels within an organisation
• Have confidence in difficult situations
• Be an Industry Thought Leader
• Have excellent industry knowledge for clients e.g. retail, travel, tech
• Have a proven ability to discuss campaign requirements and formulate strategy at the highest level
• Be a Marketing Expert
• You will have solid understanding of digital marketing channels (Integrated Digital Marketing services, including but not limited to Paid Media, SEO, Content Marketing, Digital PR, CRO, Digital Strategy, Google Marketing Platform)
• You will develop an up-sell and cross-sell strategy for your client portfolio with measurable milestones

More about Search Laboratory

Search Labs is a full-service digital marketing agency and we have been growing for over 15 years. Working for clients all over the world, based in our offices in Leeds, New York, and Austin, we work on exciting and clever digital marketing campaigns for a range of household names.

We’ve been featured as one of the UK’s ‘Top 1000 Most Inspirational Companies’ and have been voted by our employees as one of the Sunday Times ‘Top 100 Companies to Work For’ (Nine times… and counting!), We’re also officially a Certified B Corporation. We’re always on the lookout for the right skills and personalities to jump on board and help us continue to expand!

Why join Search Labs?

As a Search Labber, not only will you be joining a really fun and friendly bunch of people. Below are some of our fantastic benefits:

• Hybrid working
• Flexitime (Core working hours 10am-4pm)
• 25 days starting holiday, increasing to 30 days through length of service
• Holiday purchasing scheme
• Birthday lie ins
• £150 home office allowance
• Tree planted for every new starter
• Healthcare benefits
• Family friendly policies – including enhanced maternity, adoption and paternity
• Office games room and café space
• Bi-Monthly paid company socials
• Free car parking and electric car charging points
• Paid time off for volunteering/charity work
• …and many more!

If you would like to be an integral part of our ongoing success story – we would love to hear from you. You can read honest and open reviews about Search Laboratory on Glassdoor and our Facebook page will give you a really good idea about what it’s like to work at the Lab.

We believe in equality of opportunity, and we want to attract and retain a diverse range of talent. Our goal is to have an inclusive culture where everyone can be themselves and reach their full potential. Contact our friendly recruitment team at [email protected] or on 0113 2121211 if you would like to find out more.