Privacy and Terms of Use

Welcome to the Search Laboratory website

The following information lets you know what to expect when you use our website  and how you can control the data we collect from your visit and how we communicate with you.

The term ‘Search Laboratory’, ‘us’ or ‘we’ refers to the owner of the website whose registered office is BlokHaus, West Park Ring Road, Leeds, LS16 6QG, UK. Our company registration number is 5608449. The term ‘you’ refers to the user or viewer of our website.

1. How we use your information

This privacy notice tells you what to expect when we collect personal information. It applies to information we collect about visitors to our website and social media pages, job applicants and current and former employees, and people who subscribe to our email broadcasts.

2. Visitors to our websites

When someone visits our websites we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

2.1 Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below explains the cookies we use and why.

Cookie preferenceThis cookie is used to remember a user’s choice about cookies on our website. Where users have previously indicated a preference, that user’s preference will be stored in this cookie.
Universal Analytics (Google)These cookies are used to collect information about how visitors use our website and WordPress blog. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. Read Google’s overview of privacy and safeguarding data.
Location cookieThis cookie is used to remember a user’s choice about whether they would prefer to view the UK or US version of our website.
Pardot cookieWe use an email platform called Pardot. Pardot uses cookies to collect information about how subscribers interact with the emails we send them, including when they open the email, which links they click on in the email, and which pages they subsequently visit.
HotjarWe use a technology service called Hotjar to better understand your needs when you visit our website. See the explanation below of how it works, and how you can control the information it collects.


2.2 How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit or

To opt out of being tracked by Google Analytics across all websites visit

2.3 Hotjar

We use Hotjar to better understand our users’ needs and to optimise their and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices, in particular a device’s IP address (captured and stored only in anonymised form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymised user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

2.4 Email marketing

We use an email platform called Pardot for our permission-based marketing emails. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see Pardot’s privacy notice.

2.5 Security and performance

We use third-party software to help maintain the security and performance of our website. To deliver this service it records the IP addresses of visitors to the website.

2.6 WordPress

We use a third-party service,, to publish our website. Our site is hosted by WPEngine. Read WPEngine’s security and privacy statement.

3. People who email us

We monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

4. People who use our services

We have to hold the details of the people who use our services in order to provide them. However, we only use these details to provide the service the person has requested and for other closely related purposes.

5. Job applicants, current and former employees

Search Laboratory is the data controller for the information you provide unless otherwise stated. If you have any queries about the process or how we handle your information please contact us at [email protected].

5.1 What will we do with the information you provide to us?

All of the information you provide during the process will only be used for the purpose of progressing your application or to fulfil legal or regulatory requirements if necessary.

We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes. The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format.

We will use the contact details you provide to us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for.

5.2 What information do we ask for, and why?

We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary.

By submitting a copy of your CV, you are consenting to be assessed for your eligibility for employment. You may also choose to send an accompanying covering letter, although this is not essential. All data relating to your application will be held securely and we will not ask you for any information we do not need, or keep it for longer than is necessary.

5.3 Application stage

If you use our online application system, this will be collected by a data processor on our behalf.

To apply for any of our positions, and to enable us to make contact with you, you will be asked for your name, address, telephone number and email address. You will also be asked to upload a copy of your most recent CV. Our recruitment team will have access to your CV and personal details.

5.4 Shortlisting, assessments and offers

If your application progresses to interview stage, the recruitment team will share your CV will the hiring manager. Any notes taken during telephone or face to face interviews, or any assessments completed by you during the recruitment process, will be stored securely with your CV.

We retain all recruitment records for a period of three years. This is so we can identify potential duplicate applications in the future, and so that we can contact you should any other roles suitable to your experience arise. If you would like us to remove you from the database before the end of this three year period, then please email us at [email protected]. During this time, your personal details will not be used for anything other than this purpose.

If we make a conditional offer of employment we will ask you for information so that we can carry out pre-employment checks. You must successfully complete pre-employment checks to progress to a final offer. We are required to confirm the identity of our staff, their right to work in the United Kingdom and seek assurance as to their trustworthiness, integrity and reliability.

You will, therefore, be required to provide:

  • Proof of your identity – you will be asked to attend our office with original documents, we will make copies.
  • Proof of your qualifications – you will be asked to attend our office with original documents, we will make copies.
  • We will contact your referees, using the details you provide in your application, directly to obtain references.

If we make a final offer, we will also ask you for the following:

  • Bank details – to process salary payments
  • Emergency contact details – so we know who to contact in case you have an emergency at work
  • A declaration if you have any potential conflicts of interest.

5.5 Use of data processors 

Data processors are third parties who provide elements of our recruitment service for us. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.

5.5.1 Vacancy Filler

If you use our online application system, you will provide the requested information to Vacancy Filler who provide this online service for us. Once you click ‘apply now’ you will be taken to Vacancy Filler’s website and they will hold the information you submit but we will have access to it. Read Vacancy Filler’s Privacy Notice.

5.6 How long is the information retained for?

If you are successful, the information you provide during the application process will be retained by us as part of your employee file for the duration of your employment plus seven years following the end of your employment.

If you are unsuccessful at any stage of the process, the information you have provided until that point will be retained for three years.

Information generated throughout the assessment process, for example, interview notes, is retained by us for three years following the closure of the process.

Vacancy Filler will provide us with management information about our recruitment processes. This is anonymised information which tells us about the effectiveness of campaigns and will be retained for six years from the end of the campaign.

6. Your rights

Under the Data Protection Act 1998, you have rights as an individual which you can exercise in relation to the information we hold about you.

You can read more about these rights on the UK Government’s Information Commissioner’s website

6.1 Access to personal information

We try to be as open as we can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. There is a small fee of £10 to cover administration costs relating to the provision of your personal information.

If we do hold information about you we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

To make a request for any personal information we may hold you need to put the request in writing addressing it to our Data Protection Officer at the address provided below.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the Data Protection Officer.

6.2 Disclosure of personal information

In many circumstances, we will not disclose personal data without consent. However, when we investigate a complaint, for example, we will need to share personal information with the organisation concerned and with other relevant bodies. Further information is available in our Information Charter about the factors we shall consider when deciding whether information should be disclosed.

You can also get further information on:

  • agreements we have with other organisations for sharing information;
  • circumstances where we can pass on personal data without consent, for example, to prevent and detect crime and to produce anonymised statistics;
  • our instructions to staff on how to collect, use and delete personal data; and
  • how we check that the information we hold is accurate and up to date.

7. Disclaimer

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

7.1 Links to other websites

This website may also include links to other websites. These links are provided for your convenience and to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Our privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

This privacy notice will be updated from time to time. It was last updated on 9 May 2018.

How to contact us

If you want to request information about our privacy policy you can email our Data Protection Officer, or write to us at the address below.

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