Digital Account Manager

Are you ready to be at the forefront of a dynamic and thriving digital agency? Do you have a passion for driving integrated marketing campaigns and exceeding client expectations? If you’re a digital mastermind with an insatiable appetite for growth, we want you to join our team as a Digital Account Manager!

What you’ll be doing as our new Digital Account Manager:

• Be the Heroic Central Point: You will be the central point of contact for your clients and Search Lab’s internal campaign teams. Your mission is to make sure everyone’s on the same page and working towards one shared goal.

• Strategic Synergy: Work closely with our Business Development Manager, Account Director, Digital Strategist, and Account Managers to understand your clients’ business goals, products, customer personas, and keep the team aligned.

• Mastermind of Organization: Take ownership of the onboarding process for new clients and additional services, ensuring all aspects are well-coordinated. Think immersion, setup meetings, cross-channel implementation plans – you name it.

• Campaign Commander: Project manage your campaigns like a pro. Keep all channels, people, and tasks organized, and ensure deadlines and targets are not just met but exceeded.

• Info Flow: Ensure fresh insights and data are shared with the team, seamlessly integrated into the digital strategy.

• Change Champion: Work closely with the Digital Strategist to adapt and improve your campaign strategy as needed. Keep the team informed and ready for change.

• Data Whisperer: Translate complex data into compelling monthly reports and client calls, all aligned with the central strategy.

• Client Engagement Guru: Attend and lead client meetings, making sure you’re on top of all agreed Service Level Agreements (SLAs). You’re the go-to person for your clients.

• Financial Wizardry: Manage cross-channel invoicing, ensuring budgets are on track, accurately billed, and fully utilized.

• Issue Resolution Extraordinaire: If any challenges arise, you’re the first on the scene to tackle them and provide valuable feedback for our teams. If necessary, you know when to escalate the issue.

What We’d Like to See In You:

• Client Whisperer: You have experience managing client-side stakeholders, and you’re an ace at building and maintaining strong client relationships.

• Organizational Dynamo: Your organizational and project management skills are legendary.

• Strategic Sage: You’re a strategic thinker who’s always one step ahead.

• Data Daredevil: You’re data-driven and logical in your approach.

• Decisive Dynamo: You make swift, effective decisions and thrive in agile campaign management.

• Data Interpreter: You can transform data insights into actionable strategies.

• Team Maestro: Managing tasks and deliverables in complex teams is your superpower.

• Google Analytics Guru: Your skills in Google Analytics are second to none.

Why Join Search Labs?

At Search Laboratory, you’re not just another employee; Here are some of the perks you’ll enjoy:

• 🌐 Hybrid Working: Embrace the best of both worlds with 2 days in our Leeds Office and the rest from home!
• 💰 Competitive Salary: Earn up to £45,000 per annum.
• ⏰ Flexitime: Core hours between 10am-4pm to suit your rhythm.
• 🏖️ Generous Holidays: Start with 25 days, and watch them grow to 30 with length of service.
• 🎂 Birthday Lie-Ins: Because you deserve a little extra shut-eye on your special day.
• 🏡 Home Office Allowance: Receive a £150 allowance to deck out your home workspace.
• 🌳 Environmental Impact: We plant a tree for every new starter.
• 🌡️ Healthcare Benefits: Take care of yourself and your loved ones.
• 👪 Family-Friendly Policies: We support enhanced maternity and paternity leave.
• 🎉 Social Butterflies: Enjoy bi-monthly company socials, because we know how to party.
• 🚗 Stress-Free Commute: Free car parking and electric car charging points.
• 🌟 Giving Back: Get paid time off for volunteering and charity work.
• …and so much more!

More about Search Laboratory

Search Laboratory is not just any digital marketing agency; we’re a full-service powerhouse with over 15 years of experience. Our work knows no bounds as we serve clients worldwide from our incredible offices in Leeds, New York, and Austin. We craft ingenious digital marketing campaigns for a plethora of household names. The secret sauce? Our talented team, of course!

We’re not just tooting our own horn – we’ve been featured as one of the UK’s ‘Top 1000 Most Inspirational Companies.’ But wait, there’s more! Our fantastic employees have voted us into the prestigious ‘Times Top 100 Companies to Work For’ list not once, not twice, but nine times and counting! Plus, we’re officially a Certified B Corporation, dedicated to making the world a better place.

Become our Next Labber!

If you’re ready to be an integral part of our ongoing success story, we’d love to hear from you. Check out honest and open reviews about Search Laboratory on Glassdoor, Contact our friendly Talent Acquisition team at [email protected] or ring us up at 0113 2121211 for more information. Your exciting journey begins here!

We Believe in Diversity & Inclusion

At Search Laboratory, we champion equality of opportunity and seek to attract and retain a diverse range of talent. Our aim is to nurture an inclusive culture where everyone can be themselves and reach their full potential.