In this episode, we are joined by Sarah Fowler, Head of Brand & Acquisition at Riviera Travel, and Lennert De Jong, President at Planet and former CCO at citizenM Hotels.
Together they reflect on the turbulence the pandemic caused for the travel, tourism and hospitality sector and how they dealt with the disruption. The team explores the challenges and opportunities the travel industry faces as it gets back on its feet, how to build a strategy to scale activity as demand increases, and how you can shift your business towards digital maturity.
Sarah is an experienced marketing and communications leader, with over 10 years of experience in the travel and tourism sector.
Lennert has over 20 years of experience in the hospitality distribution industry and during his tenure at citizenM hotels, he was responsible for citizenM’s business strategy, from finding new opportunities to strategic ventures, new business models, and customer journey optimization.
As President of Hospitality at Planet, which provides integrated software, payment and technology solutions for its customers in the hospitality and retail sectors, Lennert leads Planet’s efforts in the hospitality vertical.